Frequent Ask Question ( FAQ )
SIMPLE STEP TO REGISTER AS A MEMBER
Please refer to the following steps for Register on Mobile:
Please refer to the following steps for Register on PC :
Step 1: Login to the website “ECWON”.
Step 2: Click the “Register Now” button.
Step 3: Fill in a registration form.
Step 4: Click "Register Now” button to complete registration.
Step 5: Start the game.
Congratulations! You’re all set !
DEPOSIT VIA VADERPAY (PAYMENT GATEWAY)
Please follow these steps to make a deposit via mobile phone:
Please follow these steps to make a deposit via computer :
Step 1: Login to your game account and select "Deposit".
Step 2: Select a promotional offer.
Step 3: Select your top-up deposit method [VANDERPAY /BIGPAZ/SKL9].
Step 4: Enter the amount you wish to top-up then click "Next".
Step 5: Please carefully check your deposit amount and game promotion information, then click "Save".
Step 6: Top-up complete.
After a successful top-up you can check the top-up status.
NOTES: You can also top-up a deposit via Online Transfer, CDM (Cash Deposit) , E-Wallet (Touch'n Go, Grab Pay, Shopee Pay, Boost Pay & DuitNow) or Normal Bank Transfer.
DEPOSIT VIA BANK TRANSFER
Please follow these steps to make a deposit :
Step 1: Obtain the latest bank account information through online customer service.
Step 2: Log in to your bank account and make the transfer.
Step 3: Log in to your player account and click "Deposit".
Step 4: Select promotional offer.
Step 5: Select bank transfer and choose the bank you wish to transfer to.
Step 6. Fill in the amount, bank account name, date, time and transfer type.
Step 7. Upload your transfer receipt as an attachment & click "Save".
After a successful top-up you can check the top-up status.
START PLAYING THE GAME IN JUST A FEW SIMPLE STEPS
Please follow these steps to start the game:
Step 1: Log in using your member ID.
Step 2: Select your preferred game product (e.g.:Live Casino / Sportsbook / Slots / Lottery).
Step 3: Select a gaming platform & click "Play Now".
Start playing now and win big prizes!
YOU CAN JOIN ECWON AS AN AFFILIATE MEMBER
Step 1: Contact ECWON online customer service to obtain a referral code.(e.g.: LIVECHAT / Whatsapp / WeChat/ Telegram)
Step 2: Invite friends to join ECWON or promote yourself as an ECWON partner through any social media platforms.
Step 3: Earn up to 40% in permanent profits
Step 4: Start earning.
More details : AFFILIATE REWARDS
FOUR WAYS TO CONTACT US
You can contact us 24/7 via Official LiveChat , Whatsapp , Telegram or Wechat in 24/7.
For more details and inquiries, pleaseContact Us
EMAIL US YOUR FEEDBACK OR COMPLAINT
You can submit a feedback form to the relevant department via the following link: Feedback Form
For more details and inquiries, pleaseContact Us
EC MALL FEATURES ALLOW MEMBERS TO REDEEM THEIR FAVOURITE ITEMS USING EC POINTS
Members can earn game points from valid bets.
1. EC points will be displayed on the top right of the member site.
2. Member can only earn game points from valid bets, even if they are ultimately lose.
3. EC points will be calculated and displayed on the member's site at 1 PM (GMT+8) the following day.
Redeem EC Points now : EC MALL
REDEEM IT USING GAME POINT
1. Members can redeem game points for their favourite items by visiting theShopping page.
2. Steps to redeem favourite items using game points:
a. Add the items to your shopping cart.
b. Log in using the member ID you registered on the member website.
c. Click the "Checkout" button.
d. Enter your shipping address.
e. Proceed to checkout.
Congratulation! Your redeem was successful.
Redeem now : EC MALL
DEPOSIT VIA A9 WALLET (PAYMENT GATEWAY)
Please refer to the following steps for Deposit:
Step 1: Login to your Game ID & select "Deposit”.
Step 2: Choose the promotion package that you wish to redeem.
Step 3: Choose the Payment Method 【E-WALLET (A9 WALLET)】 to make deposit.
Step 4: Fill up the Deposit Amount that you would like to deposit & click "Next".
Step 5: Double check & confirm your deposit amount & promotion is correctly & click "Save".
Step 6. Complete your payment via A9 wallet.
Congratulations! You have successful make a deposit.
You can check the deposit status after then.
NOTES: You can also deposit through CDM (Cash Deposit) , PayNow/DuitNow Transfer or Normal Bank Transfer.
ECWON GIFTS CARD GUIDE
Please refer to the following steps to redeem:
Step 1: Login to your Game ID & click Deposit page.
Step 2: Click on Redeem icon.
Step 3: Enter the redeem code and click “Next” button.
Step 4: Summary page will show the Gift Card info as below. Click Save to redeem.
Step 5: If successfully redeem, the transaction will show at Cash History page and Statement page.
More details: Gifts Card Guide
